Exhausted

The Merriam-Webster dictionary lists one of the definitions of

EXHAUSTED is: to tire extremely or completely

I think that fully describes how I feel.

Another long Sunday morning. We had a 12 top, a 13 top, a 11 top, a 8 top, several 6 tops and 7 tops. It was a long morning.... it didn't last as long as last Sunday but I did get yelled at twice. And the servers seemed a little more needy then normal but that was probably because we sent home two people for showing up late. We are trying to crack down on servers being late and sticking to our word when we say "next time you will be sent home"

We are trying to work out our call ahead and walk-in seating. How it should work is when someone calls ahead a time gets written down saying when they called and when they are expected to show up(some call hours ahead of time). Then when they show up they are fit into our walk-in list. This means that someone who calls at 10:30 and someone who walks in at 10:30, should be sat around the same time. It then will decide who gets priority when it comes to bigger tables, for example a 12 top and 13 top. For those who don't know, I work as a key manager on Saturdays and Sundays. On Sundays I usually work the host stand which consists of seating tables as fast as I can. Normally we have two tables in the restaurant that can seat 6 people.. if you add chairs you can seat 8. We have 9 booths that can seat up to 5 people. We have several booths and tables that can seat 4 and some that seat just 2. Other than that we have to push tables together to seat anyone who comes in with a party of 9 or more.

Today we had a party who called ahead with a party of 13, they said they would be here in 10 minutes and wanted to be sat right away. I asked the host who took the call if they told them that that was impossible and they said no, they didn't say that they could be sat right away either. So when the party showed up the host at the host stand said the wait was an hour(an accurate time for a party that large), she didn't know it was a party that had called ahead. The lady then wanted to talk to a manager and I was there to talk. I told her that I was so sorry that the host had given them that time and that she must not have been informed that the party had already called ahead. I told her that we were sorry if she had been told on the phone that she would be able to be sat right away. That that was not our policy. Those who call ahead are placed on a list and then fit in to another list when they arrive. I told her that we had several large parties ahead of her and that we would get her sat as soon as possible. Whew!

Then later I had a party of 5. Supposedly the lady had come and looked at our list or asked someone where she was on the list and someone told her that she was the next one to be called. Now that does not necessarily mean that you will be the next one called. Especially with a party of 5. She said several tables had been called ahead of her and that her husband is diabetic. I asked her if she wanted us to bring out some bread for her husband, that the tables that I had called were probably smaller than parties of 5 and that is why they were sat before she was or that they were parties that had called ahead. She than said that there were some 6's that were called.(still a possibility... I don't remember her asking me and I think I would have.... .her name was on the top of a list but it might have not been the list I was calling from... which doesn't make her on the top) I told her we would get her sat as soon as possible, luckily we had just had a table that seats 6 open up that I could put her party of five at.

We were off a wait around 2pm.

Some guy gave me $2, told me I was doing a good job. He has done this for the last couple weeks. Him and his wife like to be sat in a particular room at one of the larger booths.

On the way home a grabbed a couple of Starbucks fraps. That is the only reason I'm writing this blog and not sleeping. Unlike N here, who hadn't had a nap and crashed on top of his daddy.